How do I make a claim?

For all policies issued before 29 Mar 2019

In the case of a Medical Emergency while abroad you should contact Intana Emergency Service.

Phone No UK +44 208 865 3100

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For all policies issued after 28 Mar 2019

In the case of a Medical Emergency while abroad you should contact Mapfre Medical Emergency Service.

Phone No IRL + 353 91501671 (Option 1)

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All other Claims on policies issued before 29Mar19 and to get a Claims Form
Please contact :
Claims on policies issued before 29Mar19
JustCover.ie Travel Claims Department
Intana, IDA Business Park
Athlumney
Navan
Co Meath

Phone: 046 9077367

email: justcoverclaims@intana-assist.com



All other Claims and Claims Forms on policies issued after 28Mar19 :

Please contact Mapfre Assistance Agency Ireland
Travel Claims Department
22-26 Prospect Hill
Galway
Ireland


Phone: 091 501671 (Option 2)

email: traveldept@mapfre.com

Download Mapfre CLAIM FORM



Complete the Claim Form in full and forward it and the original booking invoice to the above along with all relevant details relating to your claim:
For minor medical injuries, you should hold onto all receipts and submit claim on return from holidays.