We are committed to treating our customers fairly. However, we realise there may be timeswhen things go wrong. If this happens, please use the most suitable contact from the follow list. Please tell us your name and your claim number or policy number and the reason for your complaint.
We may record phone calls.
For Complaints about the settlement of a claim(except claims under Section 17- Legal Costs and Expenses) you should contact:
The Claims Director
IDA Business Park
For Complaints about claims under Section 17 - Legal Costs and Expenses (settlement or service) you should contact:
Holbeach Technology Park
Financial Ombudsman Service
If you are not happy with our final decision, you may be able to pass your compliant to the Financial Ombudsman Service (FOS). The FOS is an independent organisationand will review your case.
The address is:
The Financial Ombudsman Service
Harbour Exchange Square
London E14 9SR
Phone : 0044 800 023 4567
if calling from a landline or 0044 300 123 9123
if calling from a mobile.
You can visit the Financial Ombudsman Service website at www.fos.org.uk
If your complaint relates to a customer service, site related issue or any other type of complaint (excluding any complaint regarding a claim) please contact:
5 Castleknock Wood
Phone: (01) 440 4367
Financial Services Ombudsman Bureau of Ireland
If you are not happy with out final decisionregarding customer service, site related issue or any tpye of complaint (excluding and complaint regarding a claim) you may be able to pass your complaint to the Financial Ombudsman Bureau of Ireland who is an independent organisation and will review your case.
The address is:
The Financial Services Ombudsman@s Bureau
If you take any of the action mentioned above, it will not affect your rights to take legal action.
As Your complaint relates to insurance purchased from Us via electronic means, You are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the Financial Ombudsman Service on Your behalf.