Complaints Procedure

We are committed to treating our customers fairly. However, we realise there may be timeswhen things go wrong. If this happens, please use the most suitable contact from the follow list. Please tell us your name and your claim number or policy number and the reason for your complaint.

We may record phone calls.

For Complaints about the settlement of a claim(except claims under Section 17- Legal Costs and Expenses) you should contact:

The Claims Director
IDA Business Park
Co Meath

For Complaints about claims under Section 17 - Legal Costs and Expenses (settlement or service) you should contact:

Managing director
Lexceteras Limited
Minerva House
Holbeach Technology Park
Park Rd

Financial Ombudsman Service

If you are not happy with our final decision, you may be able to pass your compliant to the Financial Ombudsman Service (FOS). The FOS is an independent organisationand will review your case.

The address is:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London E14 9SR

Phone : 0044 800 023 4567 if calling from a landline or 0044 300 123 9123 if calling from a mobile.

You can visit the Financial Ombudsman Service website at

If your complaint relates to a customer service, site related issue or any other type of complaint (excluding any complaint regarding a claim) please contact:

Managing Director
JustCover Ltd
5 Castleknock Wood
Dublin 15

Phone: (01) 440 4367

Financial Services Ombudsman Bureau of Ireland

If you are not happy with out final decisionregarding customer service, site related issue or any tpye of complaint (excluding and complaint regarding a claim) you may be able to pass your complaint to the Financial Ombudsman Bureau of Ireland who is an independent organisation and will review your case.

The address is:

The Financial Services Ombudsman@s Bureau
Third Floor
Lincoln House
Lincoln Place
Dublin 2


If you take any of the action mentioned above, it will not affect your rights to take legal action.

As Your complaint relates to insurance purchased from Us via electronic means, You are also able to use the EC On-line Dispute Resolution (ODR) platform at who will notify the Financial Ombudsman Service on Your behalf.