Complaints Procedure

Complaints Procedure

Any enquiry or complaint you may have regarding your holiday travel insurancepolicy, or a claim notified under your policy, may be address to us. Please quote details of the policy, including you Validation Certificate number and/or claim number to enable the enquiry to be dealt with speedily.

If you are not satisified with the handling of a complaint, you should write to the following;-

FOR SECTIONS 1 TO 16

Managing Director
Optimum Underwriting Limited
19 Bartlett Street
South Croydon
CR2 6TB
England

FOR SECTION 17 - LEGAL EXPENSES

Managing director
Lexceteras Limited
Minerva House
Holbeach Technology Park
Park Rd
Holbeach
Lincolmshire
PE1Z 7PT
England

FOR ALL SECTIONS

If your complaint is not dealt with to your satisfaction by either or the Managing Directors as stated above, you should then write to:

The Chief Executive
Groupama Insurance Company Limited
6th Floor
OnCrosswall
London
EC3N 2 LB

If you are still not satisified you have the right to refer any dispute to the

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
England

JustCover.ie - The Specialist Travel Insurance Company